5/31/2023 0 Comments Reset google authenticator![]() ![]() This code will refresh pretty quickly, so waste no time entering it on your laptop. The app will then provide you with a code that you'll need to type into the setup window on your laptop. Scan this code on your Google Authenticator app via the Scan a QR Code option. But, once again, your phone will need to be turned on to do this. If your lost phone is an iOS device, you can erase your phone on your iCloud account via the Find iPhone option. So make sure you lock your phone as soon as possible once you realize it's lost, or erase it entirely if you're sure you aren't going to be able to retrieve it. Your phone needs to be turned on to be locked or erased. You can lock it temporarily or totally erase any data stored on it, but there is a stipulation here. This will help you find, lock, or erase your phone remotely. If your lost phone is an Android, you can use the Google phone locater tool. To start with, you need to make sure that the Google Authenticator app on your lost phone isn't exploited by anyone. So what can you do if you can't retrieve Google Authenticator? 1. You may unlink your Google authenticator by clicking on "Reset security features", as shown below and re-link your google authenticator again.So, what should you do if this happens? Can you recover your Google Authenticator account if you lose the device it's installed on? Steps to Take If You Lose a Phone with Google Authenticator Installed Keep calm and visit our Google Authenticator Self Service in OKX Support Center. Once you’ve logged in to your OKX account, you’ll be able to reset your authenticator app. If you still can get SMS codes sent to your mobile phone, try logging in this way. Select Reset and follow the on-screen instructions. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKX mobile app).ģ. Try logging in using your email and password.Ģ. I want to reset my authenticator app, but I can't log in to my OKX accountġ. Note that you won’t be able to withdraw funds within 24 hours after resetting or changing your authenticator app. Go to the Authenticator app or Google AuthenticatorĤ. Go to Security settings under your profile icon (it’s called Security in the OKX mobile app).ģ. I want to reset my authenticator app, and I can still log in to my OKX accountĢ. Learn more about linking authenticator apps. For this, you’ll need the authenticator key or QR code you used for the first linking. If this doesn’t help, delete and link your authenticator app again. Try entering your authenticator codes using the OKX mobile app instead.Clear your desktop browser cache and cookies.Sync your mobile phone and desktop times.iOS: Settings> General > Date & Time > Set Automatically.Android: Settings> General Management > Date and time > Automatic date and time.If your authenticator app doesn’t support time syncing, you can automate it in your device’s general settings: For example, Google Authenticator has this feature under Settings> Time correction for codes > Sync now. Try these fixes first to see if you can get your app working again: My authenticator codes aren’t working on OKX If you’ve lost access to your authenticator app or it’s not working properly, try the following.
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